Refund policy

Refund & Return Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to start a return

To start a return, please contact us at support@useprimelab.com with your order number and the reason for the return. We will respond with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Return shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Damaged or incorrect items

Please inspect your order upon arrival and contact us immediately at support@useprimelab.com if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right.

Contact

If you have any questions about returns or refunds, email us at support@useprimelab.com.